The well being of our guests is of paramount importance. Rest assured we are up to date with Government and Industry guidance, and we want to reassure you that we have put in place strict cleaning protocols which exceed those stipulated in Government guidelines. The house is located in a peaceful isolated spot so you may not see anyone during your stay should you choose not to!
If you or any members of your household develop symptoms of Coronavirus do not travel but self isolate and follow Government guidelines. Please ensure you have adequate holiday insurance to cover this instance. If you develop symptoms whilst staying at The Old Signal House we ask you to return home immediately and self isolate in your own home. Please inform us immediately and we will contact NHS England for advice on appropriate action to take next. Regrettably we cannot accept responsibility for any matters which are Covid-19 related and which arise whilst you are staying at the Old Signal House. Additional costs will be incurred if an extended stay is required due to illness.
If we are prevented from operating as a holiday letting business by Government restrictions, you will receive a full refund.
TERMS AND CONDITIONS
1. Period of Hire & Occupancy
Property is let as stated on booking form. No sub-letting. Arrival is at 4.00pm, departure by 10.00am please. This allows us to prepare the house between guests.
Keys will be left in the key safe, code and location details will be forwarded after final payment has been received
2. Booking & Payment
Bookings are handled by our secure partner, Supercontrol. A 30% deposit per rental week will be required when booking is confirmed. Secure payment links will be sent, we accept all major credit and debit cards. The remaining balance will be required six weeks prior to let date (unless a late booking or by special arrangement). If the balance is not received then the owners will be entitled to re-let the house and the booking will be forfeited. If the house is not re-let then the deposit will also be forfeited.
If you decide to cancel we will try to re-let the house. If successful a full refund will be made, if not then the deposit will be forfeited. However, if cancellation occurs within six weeks of the let commencement date and the house is not re-let, then the full fee will be forfeited.
If for any unforeseen reason we have to cancel your booking, a full refund of the let fee paid will be refunded, with no further claim against the owners. Travel etc must be covered by holiday insurance and will not be paid by owners
Electricity / heating, Wi-fi, satellite TV, sheets, duvets, linen, towels are all included in the fee.
7. Breakages and Damage
We take a £250 good housekeeping bond for each booking. This is added to the balance. Please let us know of any breakages or damages so that we can repair/replace before the next guests arrive. We understand there is general everyday wear and tear to the house, however if damage or breakages are excessive then payment will be required. We ask all guests to treat the house as if they are staying with us personally, leaving it in a clean and tidy condition. Where no damages occur, the housekeeping bond will be refunded via the same payment method.
Strictly no smoking in or around the property. Evidence of smoking in the house will result in the forfeiture of the good housekeeping bond.
Pets are by prior approval only, please get in touch before you book. Please clear up after your pet and use the dog waste disposal bin on the lawn to dispose of dog poo bags. These should not be left loose in the car park rubbish bins.
The owners accept no liability for any death, personal injury, loss or damage of guest’s personal property while staying at The Old Signal House. The use of the property and contents is entirely at guest's risk. The owners recommend you are covered by travel insurance for your holiday.
11. Right of Entry
We reserve the right of entry to the property at any reasonable time for maintenance, repairs or inspection.
12. Force Majeure
If for some unforeseen uncontrollable circumstances (ie; war, natural disaster, 'acts of God') either party cannot fulfill the rental contract, then neither party is responsible for the loss of rental and all monies will be returned wherever possible.
The rental contract is between the paying client and the owner of the house.
14. Complaints and Suggestions
Please let us know if you have any complaints or suggestions about Stormhouse as soon as possible so we can try and rectify immediately. We wish for your stay to be memorable and relaxing.